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What are Carbonite users saying nearly the software?
User Review Highlights
Ease-of-apply
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5-
"The price and ease of utilise is fantastic and intuitive."
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"Carbonite provided outstanding client service when we needed to transfer files to a new figurer. They walked us through the entire procedure and saved us hours of heartache."
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"Price and easy to configure. Customer support was very courteous and professional person."
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"Well, new agents come out often enough that it can be difficult for our pocket-size IT team to keep upward, but it's a necessary evil."
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"It sometimes is hard to navigate throughout the site, it may exist that I am newer to the production."
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"I get eastward-mails very ofttimes that my backups are non working. It is frustrating to pay for something that is not actually serving its' purpose."
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Showing i - 25 of 155 reviews
Company size: 2 - 10 employees
Time used: More ii years
Susan
Verified reviewer
Company size: 1 employee
Industry: Marketing and Ad
Time used: More than two years
Since information technology runs in the background and I don't need to exercise anything with it - my feel is awesome! I beloved seeing the reports pop on the screen proverb my organization only backed up XXXXXXX number of files. And at any time, I can open up the software and see the files and view my backup on the Cloud. I am using Carbonite Safety CE 22.2 -- I have clients that say they have a fill-in to Google or other service, and quite frankly they don't empathize the complexity they will become through to try to retrieve their information. I highly recommend Carbonite not only for business but besides personal home computers.
Peace of mind. At any point in time, I know if my hard drive system were to be compromised, by disaster or stolen or other calamity--I could be back in business with all documents and files uploaded into a new estimator hard drive system. I take stored in my system at this moment in time 249,577 files - work from over 10 years is compiled hither for my marketing clients. My invoices and accounting are backed up. My IRS files are backed up.
As I was recommended to Carbonite by my Information technology guy, he is the one installed the software and too uploaded all of the docs and files when I buy new hardware. And then if I were to lose my data I would need to figure out how to practice it and/or pay him to help me. I trust experts when it comes to my data and security, so this is not a huge issue for me.
Glad you're seeing the benefit of our production! Thanks and so much for leaving us a positive and detailed review!
Company size: 2-10 employees
Industry: Broadcast Media
Fourth dimension used: Less than 6 months
If Carbonite changed those 2 factors I mentioned every bit cons, I would feel way more confident recommending them to friends because I practice like the affordable plan and how easy it is to backup files compared to competitors. And like I mentioned, I too like how they will support your external hard drive which a competitor I was looking at does not do.
Every bit a backstory, I was talking to our tech advisor about our need for backing upwards our data. While I ensure that I support my data through my external hard bulldoze, I also know that my external hard drive can become kaput as all of them practice eventually. And then I mentioned to our tech guy that I feel like nosotros need a cloud storage simply I wasn't also addicted of Dropbox or Google Drive. He had similar sentiments and recommended Carbonite. He said he uses it with a number of clients with expert results. So I took the plunge with their Black Fri deal that included backup for my figurer and external hardrive. Pros: I liked that it backed up all of my information itself and that I didn't have to practice it manually. The just thing I need to do manually is for my future data and the process is SUPER simple even for the tech-challenged. I likewise liked that in that location was the mid-tier pick (the i I chose) that backs up your external hard drive. Y'all get unlimited storage for the tier I chose which is not true of Dropbox, OneDrive, GoogleDrive, and others.
I don't similar that I can't easily access my data to run into with my own optics that my information is backed up which is very dissimilar than OneDrive, GoogleDrive, and Dropbox that I can pull up at any time my backup files. I can't tell how good Carbonite is at backing up the files until something goes wrong which makes me nervous. I don't like that if my external difficult drive isn't connected for 30 days, the data is wiped out. What if I'm taking a suspension from my technology and don't accept it hooked up? What if I'thousand using a different reckoner at the time because my original laptop and backup difficult drive are getting repaired? That made me experience uneasy.
I chose Carbonite because it was more affordable and I could back up my external hard drive.
The procedure of backing up data on Internex was very time-consuming and I was having difficulty simply backing upwards videos (anything beyond PNGs, JPGs, and documents/PDFs).
Give thanks you so much for leaving us some actionable feedback. Capeesh you taking the time to be thorough and honest with us!
Dustin
Verified reviewer
Company size: 11-fifty employees
Manufacture: Research
Time used: More than 2 years
I really liked it until they implemented the HUGE price increase. Perhaps it was a problem with just that one employee but they definitely need to become better at communicating changes to their customers. I'll exist switching to a more cost effective production once our subscription is up.
Ease of install - It is extremely easy to deploy Carbonite. I have installed it on our Windows 10 workstations equally well equally our server VMs running Windows Server 2012. Each time the process is quick and elementary. I also like the custom updates it provides on backup condition. It as well lets you customize backup policies for each private device to optimize utilization.
They wanted to increment our yearly toll by more than fifty% with minimal business relationship upgrades. Our account was set to renew automatically at this increased price with no alarm. An business relationship rep reached out to me a half-dozen-8 weeks ahead of our renewal date but wouldn't answer until nosotros were virtually 2 weeks out. At that time he informed me our price was going up. The strange thing was that under billing it nonetheless showed the price nosotros had been paying for the past six years, and showed we would be charged the aforementioned corporeality over again on our renewal engagement. If he hadn't mentioned information technology on the call they would take charged us the new price without informing united states of america until nosotros received the receipt. I really did not like that their system was showing i cost but they planned to bound another on u.s..
Company size: ii-ten employees
Industry: Non-Turn a profit Organization Management
Fourth dimension used: More 2 years
I have used Carbonite with the exception of one brusque catamenia for over 10 years. It has gotten me back up through crashes and new computers flawlessly.
I have tried another "famous" product and found information technology extremely difficult to get everything backed up. With Carbonite I can come across the status immediately and change settings as needed without having to get through a number of pages.
Not anything. Having used this product for over x years I accept never had a complaint or recommendation for comeback. This software performs exactly as advertised and as I demand.
IDrive was terrible. No affair how many settings I changed, It never backed upward all of my files. I gratefully returned to Carbonite.
Thank you then much for leaving a positive review! We appreciate it!
Company size: 1,001-5,000 employees
Industry: Chemicals
Fourth dimension used: More than than 2 years
Awesome. I ave had to use the backups to recover failed drives, and ransomed disks.
The software is easy to setup. It allows the individual to set dissimilar backups. Incremental (daily), full (weekly or daily). Support is corking and very helpful. You can encrypt the backups. Carbonite checks the backups on a continuous basis for ransomware.
By default it selects the folders for you. This is OK, but not all folders need backed upwardly. It is easy to unselect the folders.
Cost, software, functionality, support.
Cost, software (ease of use), more functions.
Thank you for leaving united states some detailed and positive feedback! We appreciate you lot taking the time to be descriptive and honest!
Company size: 51-200 employees
Manufacture: Libraries
Time used: Less than 6 months
Overall this software runs well. Again afterward a few adjustments with the policy, the fill-in solution runs at full throttle uploading data based on your specifications. The restore options are also wonderful and take less fourth dimension than other backup solutions.
Carbonite endpoint fill-in solution has ease of deployment and policy settings. Once you set it up correctly based on your companies values, carbonite does the rest.
Coming off of the trial and into production it seemed that policy settings where missed. It would have been beneficial for carbonite to explain more in depth about restrictions inside their policy settings. After a few telephone calls back and forth everything seems to be running well. Advice to the customer is key
Carbonite has all the tools and backup solutions that fit inside our budget.
Verified reviewer
Company size: two-x employees
Industry: Reckoner & Network Security
Fourth dimension used: More than than 2 years
I have been using Carbonite for Years and the Client Service is five star and the software will auto fill-in all your information all solar day long merely set it and forget it.
I accept used Carbonite for a long time and recommend to all my business organization customers because it is the most reliable fill-in on the market and easy to use.
The pricing is a little expensive but it is a Great Production
Subsequently reading the reviews of Carbonite information technology was client after customer satisfaction.
Andrew
Verified reviewer
Company size: 2-10 employees
Industry: Marketing and Advertising
Time used: More than than two years
Very expert. Nosotros trialled a few dissimilar options but this was the best one.
Once information technology is prepare properly you don't need to affect it again. If a problem occurs, it gives you a notification and is fixed easy.
Indicating which files and folders to back up can be a pain. By default, it backs upward heaps of things that don't demand backing upwards.
Better pricing and much ameliorate support responsiveness.
Jessica
Verified reviewer
Company size: ane employee
Industry: Accounting
Time used: More than 2 years
I've had them for over x years in my personal computer and I've been very happy. I didn't care for the business organization version and so chose not to utilise it for my business every bit there are other products that offer a better value.
Once you configure your initial backup, Carbonite will take intendance of everything for you on automobile pilot. New files and inverse files volition automatically be backed up without you having to recollect to. Restoring files after a catastrophic hard drive failure took a while due to the size of the backup but worked well.
Price has been increasing steadily over the years without adding value, other providers are now more than competitive price wise.
Visitor size: 201-500 employees
Industry: Education Management
Time used: More than than 2 years
High value for money. Cracking dorsum upwards schedule. Ease to restore files.
Challenge to remove backed upwards files you delete from machine. Some times too many files are restored.
Hey there - Thanks so much for leaving us some feedback! Have you tried working with our support team regarding the challenges you lot're facing to remove backed upwardly files?
Company size: 1 employee
Industry: Information technology and Services
Time used: More than than two years
Complete system restoration was a huge problem solver. Also real time continuous synched back up helped immensely for incidents such as accidental deletion.
The product was easy to implement and configure. The best features were continuous synchronous backup, and backup with encryption. Information technology also had a feature to dorsum up the entire system that could be used to restorer after a hardware failure.
The features were never a problem, even so the pricing model changed significantly that made the prodcut unaffordable to my concern and my clients.
Pricing was the best and Carbonite contained all of the features I was looking for.
The pricing model changed, and it exceeded the budget allocated.
Give thanks you for leaving us a review. I'm sorry to hear that our pricing model was not to your satisfaction. Delight reach out to our sales squad to see if nosotros can piece of work something out: https://www.carbonite.com/contact-u.s.a.
Visitor size: 51-200 employees
Industry: Military
Time used: More than than 2 years
My experience with Carbonite has been entirely positive. The few times that I have had to restore a file or several files were only a modest inconvenience compare to recreating the information from scratch. I would definitely recommend using this fill-in platform.
After a small-scale learning curve the platform's UI is easy to configure and is intuitive. I can remember a fill-in copy of a lost file through the software's pop up in a matter of minutes and continue on with the project.
Unfortunately, any older files which are in my support must exist restored by a Carbonite representative. This involves a telephone call and some time with the representative. Not a bad feel, just a minor inconvenience compared to the practice-information technology-yourself newer backed up files.
After my research was complete I felt that Carbonite better met the needs of my system. The service plan was exactly what I was looking for and the brands industry reputation speaks for itself.
Company size: 201-500 employees
Time used: Less than 12 months
I accept used Carbonite in the by when I was running a visitor with 10 employees. One of my worst fears in the globe would be having a computer corrupt or damaged and not able to access the files. It is better to be prepared than kick yourself later for not doing it. Information technology was easy to set up up carbonite on all of the computer and synced the fill-in on changes that were made inside the computer. You lot select what folders that carbonite will consistently backup, such as my documents or customer invoices binder etc. The program did not have whatever information limits on the corporeality of information you lot can backup. Carbonite actually saved us when one of the disgruntled employees was trying to maliciously delete of import documents and negatively injure the company. It was virtually every bit uncomplicated equally can be to recollect the documents that were deleted and and so cypher bad happened in result of this individuals deportment. I never noticed whatever computer functioning when running this software on a figurer. I was surprised because I thought it would bear upon the computer in a negative mode. I would recommend Carbonite for anybody dealing with important documents on a computer that cannot lose the information.
The to the lowest degree of what I liked well-nigh this is probably pricing. I feel like it should be a little lower for a backup system. In that location are quite a few plans to choose from but think the pricing for all of them should exist a little lower. Other than that everything is perfect!
Company size: 1 employee
Industry: Consumer Services
Time used: More 2 years
You lot can choose which files/folders I want to include. A few times, I have needed to exercise either a file restore or a consummate system restore and you are happy you have Carbonite since restoring is also piece of cake.
Information technology works automatically in the background.. I have mine ready auto-backup daily at 4pm. Nice that it does its thing in the background and you don't accept to manage information technology.
Nothing really bad to say.. the interface is basic and pretty easy to sympathise. At that place is nothing I would take chances.
Norton Security's backup characteristic isn't equally like shooting fish in a barrel to use or straightforward as Carbonite. I can also buy two or iii year plans of Carbonite and save coin.
Company size: ten,000+ employees
Industry: Government Administration
Fourth dimension used: More than than 2 years
I hav ebeen using Carbonite for about 5 years.
Carbonite was 1 of the first cloud fill-in services available. For an annual fee (which can exist renewed for up to three years at a fourth dimension), you tin have all your files uploaded to a secure server. All files are encrypted and stored safely until you lot need them once again. Carbonite constantly checks your organization for new files and updates the backup equally needed. Carbonite also has an pick to back up your entire organization--not just document files. The best selling signal is that your files are encrypted before they leave your system.
Carbonite is a bit on the expensive side, when you consider that there are less expensive options bachelor for simple (unencrypted) cloud services. Likewise, restoring a backup from Carbonite can take many days because of the encryption/decryption process. Unless you absolutely need a system backup, utilise another service for cloud storage.
Company size: 2-x employees
Industry: Retail
Time used: More than than 2 years
The service that carbonite provides is invaluable. If you don't accept your computer files backed up in a remote location you really need to. Nosotros have computers "dice" all the time and without carbonite (or a similar service) nosotros would exist in danger of losing years worth of work.
I like how like shooting fish in a barrel it is to setup Carbonite. You download the software then simply tell information technology what files/folders you desire backed up. Then y'all tell it how often to support. It is easy to setup and afterwards information technology is setup, y'all'll forget its there...until your computer dies and you need to restore the files. Luckily, having carbonite means that if/when your computer dies, you won't lose your valuable files. Their customer support is really good. I was having problem restoring files and was able to get a support amanuensis on the phone within 10 minutes and within another five-ten minutes nosotros were expert to go.
The carbonite website is pretty ho-hum. I am restoring about 20gb of files now and information technology is going super slow. It is maxim information technology'll take 16hrs to download 20gb. That'southward insanely slow. I know information technology is not our net because I transfer large files a lot and it doesn't accept long with our internet speed in the office.
It was the most popular service at the time.
Visitor size: eleven-50 employees
Time used: More than 2 years
Have not had to use at work considering no problems. However, several years ago at home I did lose my files and it was easy to admission and download what I anted. I truly wish they had non increased their annual fee but I am using a freebie. I don't have the money at home to have Ocean Gate to backup everything only we do have at work along with Carbonite. All the same, when the contract expires we will exist leaving Carbonite considering they accuse too much.
Carbonite works behind the scenes and I have used here at work and at habitation. You can be confident your files are bachelor if they are lost on your computer
The increase in the yearly fee. There are other systems that exercise like saving similar in deject that are free. You would still need something like Sea Gate to support the external and that would toll more than in Carbonite but it would make more sense paying for. However, Ocean Gate is a one fourth dimension buy.
Visitor size: 2-10 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
My employees are non IT people, and so when we have a backup problem nosotros get on the telephone with Carbonite. They have over the computer and notice the issues. It'south as elementary as that. They are so respectful to my team when there are problems and they have taught us how to do simple problem solving checks that can solve the trouble! We are very happy with Carbonite.
We utilise Carbonite every bit our backup program for our figurer organization. On occasion when our computers update it will change settings on the calculator. Carbonite has the power to let you know via email if it backed up successfully or not. This way we tin catch a problem every bit soon as information technology arises.
On occasion there are issues with the computers backing upwardly because of new figurer updates. This is solved by alerting us via email when our server does not backup properly.
Visitor size: 10,000+ employees
Fourth dimension used: More than 2 years
I found nil positive almost this software. Software was non as user friendly as the backup company Carbonite bought out. Lamentable I kept with it but as well shocked to see their deletion policy.
Carbonite has a 30 mean solar day policy to delete all data and is not recoverable if your subscription laps. Unfortunately my computers had to exist reimaged due to malware, my credit bill of fare was compromised and I was merely starting over when I found out Carbonite had deleted my data v days earlier. I had one email that stated my subscription had expired because my Credit card had changed. I didn' encounter it as I was caught upwardly getting everything back on line. But my real problem with carbonite is this thirty day policy of wiping my backups off the server when you accept been a customer for years. I totally was confident my data would be there. Most 20 years of data was wiped out .I talked to a managing director and she said that it is industry standard do. I checked with several fill-in companies and none of them were definitely more reasonable. In most they were withal recoverable. I didn't look this blazon of service. Things happen unexpectedly and you would like to think the company you lot trusted your data with would accept some archive. computers are beingness hacked every day and a company that cant concord on to your data during replacements etc is not customer friendly and non standing behind what they hope. By the way this company bought out my past backup company I had for years that definitely did non have a policy like this one. Go look for their policy. You volition be frustrated finding information technology. Just its been my pleasure to hear that multiple times as their excuse. I promise [SENSITIVE CONTENT] sees this review
Company size: two-10 employees
Manufacture: Legal Services
Time used: Less than 2 years
Overall this is a peachy production for adding another method of backup to your files for a good price.
I like that this software is very reliable. It is working in the background constantly updating all new files. Non only that, but information technology doesn't slow down the computer while doing it which is a huge plus in my volume. I've had many other software programs slow my figurer down and I finish up ditching them. If we accidentally delete a file, we tin can go into Carbonite and recover it.
A couple downsides to this is that if you lot do happen to lose your data, it takes a long time to download all of the files back onto your reckoner. Another downside is that Cabonite does not backup any files that accept the symbol ~ in the proper noun. I apply this often to put certain commonly used files up at the height of list for quick access.
Visitor size: 51-200 employees
Industry: Government Relations
Time used: More than 2 years
Carbonite is definitely worth the coin. Yes, it may exist a little pricey; however, the toll is relative if you lot ever need to recover information/information from several PCs.
Nosotros utilise Carbonite in our part and it is a great program to have. The software runs in the background and doesn't dull your computer downward. I as well capeesh the friendly reminders of when nosotros're either running out of infinite or didn't backup a computer during the week.
Make sure each machine has a specific profile name considering the organization volition become confused. Also, please don't endeavor to indistinguishable automobile names (i.e. if your computer is completing an It replacement) as this as well confusing the system.
Company size: ii-10 employees
Time used: More than than 2 years
I needed the power to support my laptop to a remote location. I've used Carbonite for probably x years. I had 2 instances where hard drives went bad during my busy season. Thankfully nosotros were using Carbonite on each computer. I was able to get up and running within a mean solar day and ever since so, I've used Carbonite. It's a lifesaver and gives me piece of mind knowing that my files are safely backed up.
It'south easy to gear up upward and operates behind the scenes. Yous don't even know it's running and it backs upwardly your files to the cloud. Super uncomplicated to set up and use.
I don't have any issues with this software. The prices is reasonable, the back upwardly process is uncomplicated, and information technology's a great piece of heed software.
Company size: ii-x employees
Industry: Retail
Fourth dimension used: More than two years
Carbonite is a great product that's very reasonably priced and does an excellent chore backing up your data. We have personally relied on them more than once to backup information that was lost in a reckoner crash and nosotros have never been disappointed.
Carbonite makes keeping a record of your valuable data extremely easy and reliable. In the past when we have had a computer crash and vital information was lost from the unit of measurement nosotros were able to easily notice and backup the information from Carbonite.
We really take not had any negative experience with using Carbonite. It is easy to ready up and to download your lost information.
Company size: 11-fifty employees
Manufacture: Retail
Time used: More than 2 years
We have been with Carbonite since they started. The offer Peace of mind. If you have ever crashed without back-up you would know what a disaster that is. Nosotros back up all our PC and our NAS continuously.
Carbonite is easy to set on each car. We can select what we want backed up. Restore can be done in a couple means.
Occasionally it will give you a message that something is not being backed up and 99% of the time if yous check you will find information technology was being backed up anyhow. Just little glitches similar that.
We choose Carbonite because of the levels of security they offering.
Failure of our in firm redundancy organization
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